|how to pay ｜ how to order ｜ delivery policy ｜ about us ｜ contact us|
|track order||my account||knowledge||customer care||
Flower-korea.com's flowers and gifts are individually wrapped or boxed and delivered FREE of CHARGE to South Korea destinations nationwide. Some remote areas such as small islands, sightseeing spots and isolated area are not serviced by our trusted courier. To check if we deliver to your recipient's area, please call us at 82 2 585 1495 or email us at email@example.com.
Shipping and Delivery
Flower-korea.com, in conjunction with our service providers, will attempt to deliver a product on the requested day all over South Korea.
We and our service providers try to not telephone prior to delivering packages but may place phone calls for solid delivery. Making delivery on time is the number one issue to us. We try hand to keep arrival time and do not allow ourselves delayed delivery. So we do a double check every delivery details before starting deliveries to meet arrival time.
Reasons to phone call recipient
Three reasons below might require phone calls to keep delivery time.
To be a surprise gift
In spite of lots of expected risks we try to undertake surprise delivery when customers request. But we may not keep it by the reasons above. Please refer below conditions for safe surprise gift.
Flower-korea.com is not responsible for:
Free shipping offers are valid only on weekday deliveries to addresses within inland and Jeju island of South Korea.
We will ask you to complete the recipients' contact details, together with the card message, delivery date and any special instructions on check out procedure. To ensure your order can be dealt with quickly and efficiently, it is important that you provide full postal addresses and contact details. When the address is not correct, we may make a telephone call to the recipient before starting the delivery.
If you are ordering an item for funeral delivery, please specify the required time of delivery in the Delivery Instructions.
Delivery Area & Time
|deliver within basic delivery time|
| Busan (Pusan)
|deliver within from 1 to 2 hours added time on basic delivery time|
| Boryeong (Poryeong)
|other cities & counties - deliver within 5~8 hours|
Gwangju (in Gyeonggi)
To ensure a NEXT DAY MORNING DELIVERY
Order by 4:00 PM South Korea Time(GMT +9) Monday thru Friday On Saturdays, order by 05:00 PM South Korea time for delivery on Sunday Exceptions to Next Day Delivery: Delivery is may NOT AVAILABLE on Sundays for Seoul and Provincial Destinations.
Time of delivery: WE ARE NOT GUARRANTEE SPECIFIED DELIVERY TIMES OF DAY BUT WE WILL TRY HARD TO KEEP THE TIME AS MUCH AS WE CAN. Deliveries to business addresses will be completed by the end of the business day. Residential deliveries will be completed by 6:00PM.
If the recipient is not available, to honor our satisfaction guarantee, the recipient may be called to schedule delivery. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the package in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.
Delivery on Weekdays and Saturday
Monday to Saturday, excluding Public Holidays: online orders placed BEFORE 2:00 pm for business deliveries and BEFORE 3:00 pm for residential deliveries can generally be delivered the same day. If a Public holiday is selected for delivery your order will automatically be delivered the NEXT business day.
Delivery for Sunday or Public Holidays
To deliver on Sunday or public holidays safely complete ordering one day before. We can make your gifts arrived on time with 100% guarantee. When you order the same day delivery on Sunday or holidays with 80% possibility the gift can be delivery on the same day. When we cannot do the same day delivery on Sunday or holidays your order will automatically be processed the NEXT business day.
Urgent Delivery Requests
If you require urgent delivery on a Business Day, please call us on 82 2 585 1495 or 82 10 9788 5949 any time and notify us of the requirement. Please Note: Additional delivery charges may apply.
If you require urgent delivery during a Sunday or Public Holiday please contact us by telephone on 82 2 585 1495 or 82 10 9788 5949 to placing your order to ensure that delivery time is feasible. Please Note: Additional delivery charges may apply.